Last Update Date: 28 June 2026
Thank you for shopping with Sheddings Pets.
This Return & Refund Policy explains how return, refund, and cancellation requests are handled. By placing an order through our store, you acknowledge and agree to the terms outlined in this policy.
1. Return Eligibility
Customers may request a return within 30 days of the delivery date.
To be eligible for a return, the item should:
- Be unused and in its original condition.
- Be returned with the original packaging where reasonably possible.
- Be accompanied by proof of purchase or order confirmation.
Items that do not meet these requirements may not qualify for a refund, subject to applicable consumer protection laws.
2. Return Period
Return requests should be submitted within 30 days of the delivery date.
Requests submitted after this period may not be accepted unless otherwise required by applicable law.
3. Return Shipping
Unless the item is damaged, faulty, incorrect, or otherwise covered by applicable consumer rights, customers may be responsible for:
- Return shipping costs.
- Selecting a suitable return shipping service.
- Packaging the item securely for return.
Keeping proof of postage and tracking information is recommended until the return has been completed.
Original shipping charges are not refundable unless required by applicable law.
4. Restocking Fees
We do not currently charge a restocking fee for eligible returns.
Customers may still be responsible for applicable return shipping costs where appropriate.
5. How to Request a Return
To request a return, please contact our customer support team:
Email: support@sheddings-pets.co.uk
Please include:
- Order number
- Product name
- Reason for the return
- Photographs where applicable
Once your request has been reviewed, we will provide further return instructions where applicable.
Please do not send an item back without first contacting us for return instructions.
6. Refund Process
Once a returned item has been received and reviewed:
- Eligible refunds are generally processed within 14 business days.
- Approved refunds are issued to the original payment method used for the purchase.
- You will be notified when your refund has been processed.
The time required for the refund to appear in your account may also depend on your bank or payment provider.
7. Refund Conditions
A refund may be approved where the returned item meets the requirements of this policy.
A refund may be reduced or declined where permitted by law if:
- The item has been used beyond what is reasonably necessary to inspect it.
- The item has been damaged through misuse or improper handling.
- Parts or accessories are missing.
- The item has been altered or modified.
- The item is returned in a condition that does not meet the applicable return requirements.
Nothing in this section limits your statutory rights under applicable UK consumer protection laws.
8. Items That May Not Be Eligible for a Refund
Certain products may have specific return requirements because of their nature.
Unless otherwise required by applicable law, the following items may not be eligible for return or refund if they have been used, damaged, altered, or returned in a condition unsuitable for resale:
Our current product categories include:
- Interactive Toys — Fun & Engaging Toys for Everyday Play
- Pet Accessories — Everyday Essentials for Dogs & Cats
Additional return restrictions may apply to:
- Clearance or final sale items, where applicable.
- Products returned after the applicable return period.
- Products damaged after delivery due to misuse, neglect, or improper handling.
Unused items that meet the applicable return requirements may qualify for a return.
Nothing in this policy affects your statutory rights under applicable UK consumer protection laws.
9. Damaged, Faulty or Incorrect Items
If you receive an item that appears damaged, faulty, or incorrect, please contact us as soon as reasonably possible.
Please provide:
- Your order number.
- A description of the issue.
- Photographs of the item and packaging where available.
We may request additional information to assess the issue and determine the appropriate resolution.
Where an item is confirmed to be faulty, damaged, or incorrectly supplied, the available remedy will be handled in accordance with applicable consumer protection laws.
10. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible after placing the order.
Cancellation requests received before processing begins may be accommodated where possible.
Once an order has entered processing or has been dispatched, cancellation may no longer be possible. In such cases, you may need to follow the applicable return process.
Your statutory cancellation rights, where applicable, are not affected by this policy.
11. Exchanges
We do not currently offer direct product exchanges.
If you require a different product, you may:
- Return the original item in accordance with this policy, where eligible.
- Place a new order separately.
12. Delayed or Missing Refunds
If you have not received an approved refund, please:
- Check your bank account or payment account.
- Contact your bank or card provider.
- Allow additional processing time where applicable.
If you still require assistance, please contact our customer support team:
Email: support@sheddings-pets.co.uk
Business Information
Business Name: Sheddings Pets
Business Email: support@sheddings-pets.co.uk
Business Phone: +44 161 345 2761
Business Address:
301 Ripponden Rd, Oldham OL1 4JJ, United Kingdom
Customer Service Hours: Monday – Friday | 9:00 AM – 5:00 PM
Order Cut-Off Time: 5:00 PM (GMT/UTC+0)
Important Information
- Customers may be responsible for applicable return shipping costs unless otherwise stated or required by law.
- Returned items should be packaged securely to help prevent damage during transit.
- Keeping proof of postage and tracking information is recommended until the return process has been completed.
- Return and refund requests are reviewed in accordance with this policy and applicable UK consumer protection laws.
- Refund processing times may vary depending on the payment provider or bank.
- This policy does not affect your statutory rights under applicable UK consumer protection laws.