Last Update Date: 28 June 2026
This Shipping Policy explains how orders placed through Sheddings Pets are processed, shipped, and delivered within the United Kingdom.
By placing an order through our store, you acknowledge and agree to the terms outlined in this Shipping Policy.
1. Order Processing
Orders are normally processed within 1–2 business days, Monday to Friday.
Orders are not normally processed on weekends or UK public holidays.
Processing times are estimates and may vary depending on order volume, stock availability, or operational circumstances.
2. Order Cut-Off Time
Daily Order Cut-Off Time: 5:00 PM (GMT/UTC+0)
Orders placed before the cut-off time may be reviewed for processing on the same business day where possible.
Orders placed after the cut-off time will normally be processed on the next business day.
3. Shipping Costs
We currently offer the following shipping options within the United Kingdom:
- Applicable shipping charges are displayed at checkout before payment is completed.
- Free Standard Shipping is available on eligible orders of £150 or more.
- The £150 minimum order value is calculated before any coupon or promotional discount is applied.
- Orders below £150 are charged a flat Standard Shipping rate of £4.99.
4. Estimated Transit Time
After an order has been dispatched, delivery normally takes approximately 3–4 business days.
Delivery times are estimates and may be affected by carrier operations, destination, weather conditions, public holidays, or other circumstances outside our control.
5. Estimated Delivery Time
The estimated delivery timeframe is:
- Processing Time: 1–2 business days
- Transit Time: 3–4 business days
- Estimated Total Delivery Time: 4–6 business days
These timeframes are estimates only and are not guaranteed delivery dates.
6. Shipping Confirmation and Tracking
Once your order has been dispatched, shipping confirmation may be provided by email.
Where tracking is available for the selected shipping service, tracking information will be provided after dispatch.
Tracking availability may vary depending on the delivery service used.
7. Shipping Address
Customers are responsible for providing accurate and complete shipping information when placing an order.
Incorrect or incomplete address information may result in:
- Delivery delays
- Failed delivery attempts
- Returned parcels
- Additional delivery costs
Where additional costs arise because incorrect or incomplete delivery information was provided by the customer, those costs may be the customer’s responsibility.
8. Delivery Delays
Delivery may occasionally take longer than the estimated timeframe due to circumstances outside our control, including:
- Carrier delays
- Severe weather
- UK public holidays
- High shipping volumes
- Transportation disruptions
- Other operational issues affecting the delivery service
If a delivery is delayed, we will provide assistance where reasonably possible.
9. Missing Deliveries
If your tracking information indicates that your parcel has been delivered but you cannot locate it, we recommend that you:
- Check around your property and any designated delivery locations.
- Check with household members or neighbours.
- Contact the delivery carrier where appropriate.
- Contact our customer support team for assistance.
We will review the available delivery information and assist where reasonably possible.
10. Failed Delivery Attempts
A delivery may be unsuccessful if:
- The shipping address is incorrect or incomplete.
- Access to the delivery location is unavailable.
- Delivery instructions cannot be completed.
- The carrier is unable to complete the delivery.
If a parcel is returned to us following an unsuccessful delivery, additional delivery charges may apply if the parcel needs to be shipped again.
Any refund request will be handled in accordance with our applicable Return & Refund Policy.
11. Shipping Area
We currently ship orders to addresses within the United Kingdom only.
We do not currently offer standard shipping outside the United Kingdom.
12. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible after placing your order.
We will consider requests received before the order enters processing where possible.
Once an order has entered processing or has been dispatched, we may no longer be able to make changes or cancel the order.
Business Information
Business Name: Sheddings Pets
Business Email: support@sheddings-pets.co.uk
Business Phone: +44 161 345 2761
Business Address:
301 Ripponden Rd, Oldham OL1 4JJ, United Kingdom
Customer Service Hours: Monday – Friday | 9:00 AM – 5:00 PM
Order Cut-Off Time: 5:00 PM (GMT/UTC+0)