Welcome to Sheddings Pets.
This page answers some of the most common questions about our products, orders, shipping, payments, returns, and customer support.
If you cannot find the information you are looking for, please contact us at support@sheddings-pets.co.uk.
General Questions
Q: What is Sheddings Pets?
Answer:
Sheddings Pets is an online store offering products for everyday pet care, play, and accessories.
Our current product categories include:
- Interactive Toys
- Pet Accessories
Q: Where are you located?
Answer:
Our business address is:
301 Ripponden Rd, Oldham OL1 4JJ, United Kingdom
Q: How can I contact you?
Answer:
- Business Email: support@sheddings-pets.co.uk
- Business Phone: +44 161 345 2761
Orders
Q: How do I place an order?
Answer:
Browse our store, select the product you wish to purchase, add it to your cart, and complete the checkout process.
Q: Can I change or cancel my order?
Answer:
If you need to change or cancel an order, please contact us as soon as possible.
Requests received before order processing begins may be accommodated where possible. Once an order has entered processing or has been dispatched, changes or cancellations may no longer be available.
Your applicable statutory cancellation rights are not affected.
Q: Will I receive an order confirmation?
Answer:
An order confirmation email is typically sent after your order has been successfully placed.
If you do not receive the confirmation email, please check your spam or junk folder before contacting our customer support team.
Shipping & Delivery
Q: How long does delivery take?
Answer:
Our estimated delivery timeframe is:
- Processing Time: 1–2 business days
- Transit Time: 3–4 business days
- Estimated Total Delivery Time: 4–6 business days
Delivery times are estimates and may vary depending on the delivery service and circumstances affecting transportation.
Q: How much does shipping cost?
Answer:
We currently offer the following shipping options within the United Kingdom:
- Applicable shipping charges are displayed during checkout before payment is completed.
- Free Standard Shipping on eligible orders of £150 or more.
- The minimum order requirement for free shipping is £150, calculated before any coupon or promotional discount is applied.
- Orders that do not qualify for free shipping are charged a flat rate of £4.99.
Q: What is your daily order cut-off time?
Answer:
Our daily order cut-off time is 5:00 PM (GMT/UTC+0).
Orders placed after the cut-off time will normally be processed on the next business day.
Q: Will I receive tracking information?
Answer:
Where tracking is available for the selected shipping service, tracking information will be provided after your order has been dispatched.
Q: What happens if I provide an incorrect shipping address?
Answer:
Customers are responsible for providing accurate and complete shipping information.
Incorrect or incomplete address details may result in delivery delays, failed delivery attempts, returned parcels, or additional delivery costs.
Payments
Q: Which payment methods do you accept?
Answer:
Available payment methods are displayed during checkout and may include major debit and credit cards and other payment options supported by our payment providers.
Q: How are payments processed?
Answer:
Payments are processed through the payment providers available during checkout.
Q: Why was my payment declined?
Answer:
A payment may be declined by your bank, card issuer, or payment provider for various reasons.
If your payment is declined, please contact your bank or payment provider, or try another available payment method.
Returns & Refunds
Q: What is your return policy?
Answer:
Customers may request a return within 30 days of the delivery date, subject to the conditions outlined in our Return & Refund Policy.
Please refer to our Return & Refund Policy for complete information about eligibility and return conditions.
Q: Who is responsible for return shipping costs?
Answer:
Unless otherwise stated or required by applicable law, customers may be responsible for return shipping costs.
Please refer to our Return & Refund Policy for complete details.
Q: How are refunds processed?
Answer:
Approved refunds are generally processed within 14 business days after the returned item has been received and reviewed.
Refunds are issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may vary depending on your bank or payment provider.
Q: Do you offer exchanges?
Answer:
We do not currently offer direct product exchanges.
If you require a different item, you may return the original item where eligible and place a new order separately.
Q: Can I return a used product?
Answer:
Return eligibility depends on the condition of the item and the requirements outlined in our Return & Refund Policy.
Certain products may have additional return restrictions depending on their condition after use.
Products
Q: What types of products do you offer?
Answer:
Our current product categories include:
- Interactive Toys
- Pet Accessories
Q: Where can I find product information?
Answer:
Product descriptions, specifications, dimensions, materials, and other relevant information are provided on the individual product pages where applicable.
We recommend reviewing the product information before placing an order.
Order Issues
Q: What should I do if my order is delayed?
Answer:
Delivery may occasionally take longer than the estimated timeframe due to carrier operations, weather conditions, public holidays, transportation disruptions, or other circumstances outside our reasonable control.
If your order is delayed, please contact our customer support team and provide your order number so we can assist where reasonably possible.
Q: What should I do if I receive a damaged or incorrect item?
Answer:
Please contact us as soon as reasonably possible after receiving the item.
Please provide:
- Your order number
- A description of the issue
- Photographs of the item and packaging where available
We will review the information and provide further assistance where appropriate.
Privacy
Q: Do you collect personal information?
Answer:
We may collect personal information when you place an order, contact us, or use our store.
The information collected and how it is used are explained in our Privacy Policy.
Q: Is my information shared with third parties?
Answer:
Personal information may be shared with service providers where reasonably necessary to process payments, fulfil orders, arrange deliveries, provide customer support, or operate our store.
Please refer to our Privacy Policy for more information.
Customer Support
Q: How can I contact customer support?
Answer:
Business Email: support@sheddings-pets.co.uk
Business Phone: +44 161 345 2761
Q: What information should I include when contacting support?
Answer:
To help us review your enquiry efficiently, please include:
- Your order number, if applicable
- A brief description of your enquiry
- Relevant photographs or supporting information, where applicable
Business Information
Business Name: Sheddings Pets
Business Email: support@sheddings-pets.co.uk
Business Phone: +44 161 345 2761
Business Address:
301 Ripponden Rd, Oldham OL1 4JJ, United Kingdom
Customer Service Hours: Monday – Friday | 9:00 AM – 5:00 PM
Order Cut-Off Time: 5:00 PM (GMT/UTC+0)